Sensor Connection Loss Alarm

If the connection to your sensor is lost, you will no longer receive glucose values or alarms until the connection is restored. The sensor will store the data for 8 hours in case the data can't be transferred to the app. To avoid data loss, the sensor must transfer data before the sensor battery is empty.

The app can warn you when the connection to your CGM sensor is lost. This allows you to take the appropriate action to restore the connection.

You may miss episodes of very high, low, or very low glucose if the connection loss alarm is turned off.

For more information on how to restore the connection to your sensor, see section General Troubleshooting.

The connection loss alarm is turned on by default.

 
NOTE

The connection loss alarm is automatically turned on when you turn on any of the glucose alarms.

To turn the connection loss alarm on or off, proceed as follows:

  1. Tap Menu.
  2. Tap Sensor Connection Loss.
  3. Tap the toggle to turn the Connection loss alarm on or off. If you turn off this alarm, a notification appears informing you that if the connection to your sensor is lost, you will not receive glucose alarms. To confirm that you want to turn off the Connection loss alarm, tap Disable. If you want to cancel this action, tap Cancel.