Notification Settings

Certain OS settings can affect the output of notifications and alarms. Therefore, it is important that you check these settings on your mobile device at regular intervals.

If you connect other devices to your mobile device in addition to a sensor, for example, an Apple Watch, this may affect the notification and alarm settings. First, familiarize yourself with other connected devices and verify that the notification and alarm settings described in this User's Manual are not affected.

The app must always be running in order to properly output information signals and alarms. The behavior of the app depends on whether the app is running in the foreground or in the background. When the app is open and you are using it to analyze your data, the app runs in the foreground. When the app is running in the foreground, all information signals and alarms are displayed on the screen of your mobile device and no sound or vibration is issued. When the app is running in the background, it uses the OS notifications to issue information signals and alerts. It is sufficient for the app to run in the background when you are using another app on your mobile device. Notifications will behave according to your notification settings for the app. Vibration, sound, and visualization of information signals and alarms are influenced by your notification settings.

You, your caregivers, or others authorized to use the app must be familiar with the settings for receiving notifications and alarms.

If the app isn't allowed to issue notifications, all notifications and alarms of the app will be blocked.

Certain events can impact notifications and alarms; for example, if you accidentally drop your mobile device or your sensor. Regularly check the functionality of your mobile device, sensor, and OS. In addition, check the notification settings of your OS on a regular basis.

If Do Not Disturb or Focus is turned on, app notifications and alarms are muted while your mobile device is locked. If Do Not Disturb or Focus is turned on, this will be indicated in the status bar.

Having the volume set too low can prevent you from hearing the notifications and alarms of the app. Depending on the OS version and mobile device, there may be separate settings and icons for ringtone volume and notification volume.

Some Android devices only display a mute icon if the ringtone volume is set to 0, but not if the volume of the notifications is set to 0. For such devices, no mute icon is displayed even though the alarms may not be audible.

If communication via Bluetooth wireless technology is turned off, the app is unable to communicate with your sensor. Usually, the icon is grayed out when communication via Bluetooth wireless technology is turned off. This icon may vary, depending on the OS version and manufacturer of your mobile device.

If airplane mode is turned on, Bluetooth is turned off automatically, and the app is unable to communicate with your sensor. If Airplane Mode is turned on, this will be indicated in the status bar.

If power saving is turned on, some background processes are disabled to save battery life on your mobile device. If power saving is turned on, this will be indicated in the status bar. Power saving also affects the communication with your sensor.

Accessories that are connected to your mobile device may influence the output of notifications and alarms. For example, in the following cases:

When using accessories, such as headphones, speakers, or a smartwatch, make sure that you are still aware of alarms and notifications that are issued by the app.