Getting Started

When you start the app for the first time, the app guides you through the following configuration process.

Step 1 of 5

Sign in with your Accu-Chek Account or create a new account.

For more information on your Accu-Chek Account, see chapter Accu-Chek Account.

Step 2 of 5

The units of measurement for glucose values and carbohydrates are preselected by the app. The preselected units of measurement depend on the country you select during account creation. Ask your healthcare professional about your units of measurement before changing them in the app.

Choose the same unit of measurement that your blood glucose meter uses for glucose values. You can choose from the following values:

  • mg/dL
  • mmol/L

Select the unit of measurement that you use for carbohydrate counting. You can choose from the following values:

  • g (grams)
  • BE (bread unit, 1 BE equals 12 g)
  • KE (carbohydrate unit, 1 KE equals 10 g)
  • CC (carbohydrate choice, 1 CC equals 15 g)
 
NOTE

You can select the units of measurement only once.

If you selected the wrong unit of measurement by mistake, you need to uninstall and reinstall the app. If you then start the app again, you can reselect the unit of measurement.

Tap Next to proceed.

Step 3 of 5

Enter the upper and lower values for your target range. These values are used for graphs and statistics.

The target range is the range in which your glucose values should be. In the app graphs, the target range is displayed as a green area.

The target range may vary for each individual. Discuss your individual target range settings with your healthcare professional.

 
NOTE

Target range values don't trigger alarms or notifications.

Default target range values

Upper target value

Lower target value

180 mg/dL or 10.0 mmol/L

70 mg/dL or 3.9 mmol/L

Tap Next to proceed.

Step 4 of 5

Enter your limits for very high glucose and low glucose alarms. The app can warn you if your glucose values go too high or too low. All glucose alarms are active by default, but you can turn them off from the app Menu.

Default glucose alarms

Very high glucose alarm

Low glucose alarm

250 mg/dL or 13.9 mmol/L

70 mg/dL or 3.9 mmol/L

For your safety, the very low glucose limit can't be edited. The very low glucose limit is 54 mg/dL or 3.0 mmol/L.

Tap Next to proceed.

Step 5 of 5

All glucose alarms are active by default, but you can turn them off from the app Menu. To make sure that you receive glucose values and notifications, be familiar with how your mobile device operates, and regularly check its settings:

  • CGM app is running.
  • App notifications are ON.
  • Power saving modes are OFF.
  • Volume is loud.
  • Ringer is ON.
  • Do Not Disturb or Focus is OFF.
  • Airplane Mode is OFF.
  • Bluetooth service is ON.
  • Your mobile device is near you.

For more information on how to configure your mobile device correctly, see chapter Configuring Your Mobile Device.

Tap I Understand to proceed.

iOS Devices

If you are using an iOS device, you will be asked if the app is allowed to issue notifications. If the app isn't allowed to issue notifications, all notifications and alarms of the app will be blocked.

  1. Tap Allow.

You will be asked if the app is allowed to issue Critical Alerts. The Critical Alerts feature impacts the sound for alarms if your ringer is turned off. If the app isn't allowed to issue Critical Alerts, all notifications and alarms of the app will be muted when you turn on Do Not Disturb or Focus on your mobile device.

  1. Tap Next.
  2. Tap Allow.

If required, you can change these settings later on. For more information, see chapter Configuring Your Mobile Device.

Android Devices

If you are using an Android device, you may be asked if the app is allowed to send you notifications. If the app isn’t allowed to send you notifications, you will not be able to override Do Not Disturb.

  1. Tap Allow.

You will be asked if the app is allowed to run in the background. If the app isn't allowed to run in the background, you may not receive glucose values, notifications, or alarms.

  1. Tap Allow.

You will be asked if the app is allowed to override Do Not Disturb. If the app isn't allowed to override Do Not Disturb, all notifications and alarms of the app will be muted when you turn on Do Not Disturb on your mobile device.

  1. Tap Next.
  2. Turn on Do Not Disturb Override.

This setting may vary, depending on the OS version and manufacturer of your mobile device. For more information, see the User's Manual of your mobile device.

If required, you can change these settings later on. For more information, see chapter Configuring Your Mobile Device.