Customer Support

If you encounter problems, have questions, or need more information about the Accu-Chek SmartGuide device, contact customer support.

Armenia
Concern Enegomash CJSC
Address: RA, Yerevan, Azatutyan ave 26/8
Tel: +374 44 44 01 45
E-mail: [email protected]

Australia
Roche Diabetes Care Australia Pty Limited
2 Julius Avenue
North Ryde NSW 2113 Australia
Accu-Chek SmartGuide Customer Care: 1800 434 121
www.accu-chek.com.au

Central America and the Caribbean
Call center Accu-Chek^®:
Costa Rica: 800 007 6278
Panama: 800-9898
Jamaica: 1 844 972 4706
Trinidad & Tobago: 1 844 613 1709
Bahamas: 1 800 300 0415
Barbados: 1 833 857 0252
www.accu-chekcac.com

Cyprus
Varnavas Hadjipanayis LTD
226 Giannou Kranidioti Avenue,
2234 Latsia, Nicosia, Cyprus
E-mail: [email protected]
Tel: +357 22207700

Hong Kong
HKMD No. 251921
Roche Diagnostics (Hong Kong) Limited
Level 17, Tower 1 Metroplaza,
223 Hing Fong Road,
Kwai Chung, Hong Kong
Tel: 24813387
Enquiry hotline: +852-2485 7522 (office hours)
E-mail: [email protected]
www.accu-chek.com.hk

India
Accu-Chek SmartGuide Customer Care
Toll Free Tel: 1800 313 5568
Monday to Saturday, 7.30am to 9.30pm
E-mail: [email protected]
www.accu-chek.in

Kuwait
Roche for the trade in medicines, equipment, devices and medical supplies S.P.C
Burj Alshaya plot 6, Floor 5, Office 11, Al Mirqab P.O. Box: 467, Safat-13005 Kuwait
Phone : +965 25 770 444
CGM Customer Support Line: 22069164
CGM Customer Support E-mail: [email protected]

Macedonia
Eurofarm dooel
Anton Pavlov 5,
1000 Skopje,
North Macedonia
Tel.: 389 47 609741
E-mail: [email protected]

Malaysia
Customer Support and Service Centre:
Toll-Free Line: 1-800-22-1313
[email protected]

Pakistan
Contact: 111-124-675
E-mail: [email protected]

Qatar
Roche Diabetes Care Middle East FZCO
P.O.BOX 263990 Jabal Ali Free Zone
Dubai, UAE
Qatar CGM Customer Support Line: 00800101658
Qatar CGM Customer Support E-mail: [email protected]

Saudi Arabia
Roche Diagnostics Saudi Arabia LLC
6469 Northern Ring Road, Al Aqeeq District
Riyadh 13519, 3212, Saudi Arabia
Phone : +966 11 414 900
Customer Support Number: 08008500311
Customer Support E-mail: [email protected]

Singapore
Accu-Chek SmartGuide
ExtraCare line: 1800 2722056
E-mail: [email protected]

South Africa
Roche Diabetes Care South Africa (Pty) Ltd.
Hertford Office Park, 90 Bekker Road
Vorna Valley, 1686
South Africa
Tel: 080 007 9425 (South Africa only)
E-mail: [email protected]
www.accu-chekafrica.com

United Arab Emirates
Roche Diabetes Care Middle East FZCO
P.O.BOX 263990 Jabal Ali Free Zone
Dubai, UAE
Locally Distributed by:
Pharmatrade LLC Co.
P.O. Box 11397
Dubai, UAE
UAE CGM Customer Support Line: 80006512116
UAE CGM Customer Support Email: [email protected]

United Kingdom / Republic of Ireland
Accu-Chek Customer Care
UK Freephone number: 0800 0211 241
ROI Freephone number: 1 800 121 416
(Calls may be recorded for training purposes. Some mobile operators may charge for calls to these numbers.)
www.accu-chek.co.uk

Report any serious incidents that result from using this device to Roche and to your national authority.

If you would like a printed version of this User’s Manual, contact customer support. The printed version is free of charge and will be sent to you within a few days.

Download the User’s Manual while connected to the internet and save it to your mobile device for situations without an internet connection. This User’s Manual is available to download from go.roche.com/download-portal.^*