Glucose Predict Error Messages

You will receive one of the following error messages when there is no glucose prediction on your Home screen.

Error message

Action

We need at least 1 h of CGM data to predict your glucose.

Wait 1 hour for your glucose prediction to appear.

We can't predict your glucose while you are below 70 mg/dL (3.9 mmol/L).

We can't provide a prediction while your glucose level is low. To raise your glucose level above 70 mg/dL (3.9 mmol/L), eat or drink something sugary as recommended by your healthcare professional.

(This value is an example only. Your Low Glucose Limit may differ.)

We are unable to predict your glucose. Please try again later.

We couldn't predict your glucose. Please come back later. If you keep getting the error, contact customer support.