Maintenance Messages

(Before first calibration, and 3 hours after first calibration): Calibrate your sensor if you want to use CGM values to make therapy decisions, such as insulin dosing.

(30 minutes after first calibration): Calibrate your sensor before <HH:MM> to keep your sensor in Therapy mode.

Calibration is unavailable. This could be due to rapid changes in your glucose or the sensor temperature. Please try again later.

For more information, see chapter Calibrating Your Sensor.

The app discovered an unexpected calibration on the sensor from <date/time>. Please confirm you performed this calibration.

Please remove your used CGM sensor. Apply a new sensor and tap Pair New Sensor.

The app is unable to communicate with your CGM sensor. Make sure that Bluetooth is turned ON and that your mobile device is nearby.

The app is not receiving data from your CGM sensor. Open the app and keep it open to resume receiving glucose values and notifications.

The app is not receiving data from your CGM sensor because the sensor temperature is too low. Please move to a warmer environment.

The app is not receiving data from your CGM sensor because the sensor temperature is too high. Please move to a cooler environment.

For the best possible experience, you must be signed in to your Accu-Chek Account.

Please remove your used CGM sensor. Apply a new sensor and tap Pair New Sensor.